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While sales of premises-based PBX systems have been stagnant to declining over the past few years, the market for cloud services continues to expand with businesses worldwide seeking out hosted alternatives

 

Diane Myers

Principal analyst for VoIP, UC, and IMS, Infonetics Research

At least 20 percent of business telephony will be hosted by 2020 as consumers become aware of the benefits and the technology becomes more accessible.

Hosted PBX and UC services have grown around 15 percent in 2014′ and are set to reach $12 billion and 62.6 million seats by 2018 Infonetics Research